First Impressions

Why do companies and tradesmen not realise that when someone phones you up having gotten your number from the Yellow Pages, it is their opportunity to make a good first impression.

Saying “we’ll get someone out to estimate later today” is excellent. Actually turning up is even better.

Not turning up is forgivable if you call me and tell me, rather than waiting for me to call you and ask “where are you?”

Not lying would be better still – only say things like “we’ll be there in half an hour” if you actually intend to turn up.

If I’m having these kind of problems getting you to come out and give an estimate, why should I employ you to do the work, if your attitude to the work once you’ve got it is anything like your attitude towards potential customers…

First Impressions count. Bad first impressions will leave you less likely to get the work. Manners cost nothing and count for a lot.


2 thoughts on “First Impressions

  1. I refer you to my comment under your Roof Trouble post! I still haven’t had my chimney fixed 4 months down the line, people promise to come but they don’t. Still waiting for my tiler to tile my new kitchen – 3 appointments made but failed to turn up. Still waiting for the plumber to replace my water filter – again, 3 promises made.

    Annoying isn’t it? You waste so much time looking up people and phoning them, then waiting for them to come out when they say they’re going to come out, leaving it a couple of days to give them the benefit of the doubt, ring them again, they apologise and say we’ll *definitely* come to you next week, and they dont’…

  2. It’s even more annoying as it’s eating into my limited annual leave allowance – I simply can’t take much more time off to waste on this.

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